Dear Valued SunPass^® Customer,

Thank you for being a SunPass customer. We appreciate your patience as we continue to make enhancements to the SunPass system. To help our customers who were affected by the backlog and delay of posted transactions, late fees and penalties have, and will, continue to be waived in order to allow customers time to manage the transactions that have been posted to their accounts.

Moreover, we know that as back-logged transactions were posted, certain SunPass users incurred overdraft fees from their personal banking or lending institutions. That’s why we have set up a process to make impacted customers whole again. Starting today, SunPass customers may submit requests for overdraft fee reimbursements online at SunPass.com. Instructions on how to complete overdraft reimbursement requests can be found at SunPass.com under Frequently Asked Questions (FAQ).

Customers may also file a claim by fax at 1-888-265-1725 (U.S. only), by mail to General Customer Correspondence & Enrollment, Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761, or in person at a SunPass Walk-in Center. VisitSunPass.com for locations. If submitted online or at a SunPass Walk-in Center, requests will be processed within 4-5 business days.

To qualify for overdraft reimbursement, you must submit your bank records which reflects at least two automatic replenishments and the resulting overdraft fee(s) occurring between June 11, 2018 and August 17, 2018. You will have the option of having a check mailed to you or having your SunPass account credited.

If you have any questions or concerns, please call the SunPass Customer Service Center at (888) 865-5352.

Again, we thank you for your patience,

Your SunPass Team